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Here we answer common questions about personalised products from Handmaid. If your question isn't shown here please contact us directly, contact details are shown here.

Q: Can I have any design on any of the products I order?

Each of our products has a range of designs available. These are shown either in the description or as options when you place an order. Not all image designs are available for each product. For example, the ballet shoe designs are only available on ballet shoe products.

If the design you are looking for is not available, please contact us and we may be able to provide a special order for a specific image or design.

Q: Can I personalise my gift with any/as many words as I want?

We are very flexible with the words available, but in some instances space is the limiting factor. Often we will specify a limit to the number of characters available but generally we assume that you will be providing the correct  number of words for the item and the occasion.

If we do have a problem or if there are too many words entered on the order then we will contact you to discuss in detail.

Q: Can you guarantee delivery in time?

We always try to meet your occasion deadline. But as all items are hand-made to order and also personalised by hand we can only do what is humanly possible.

If we think an order has been placed too late for us to prdiuce in time to meet the deadline we will contact you to alert you to this and see if there is a way to help you with a gift for your occasion.

Pease remember that our working hours are 9am-5pm Monday to Friday and orders placed out of hours are not processed until the next working day which in the case of a Friday after 5pm or on a Saturday ro Sunday will be Monday morning at 9am.

Q: Do you sell outside of the UK?

Yes we do. We can ship our personalised, hand-made products anywhere in the world. However, based on the location and the time of the occasion there may be an additional charge for delivery or special delivery in the case of an urgent/short time frame.

If you have any queries about specific orders, delivery charges or costs please contact us.

When orders are placed on the Handmaid site international delivery costs are not shown and we will need to contact you to quote for delivery and to take payment for the shipping.